My institution has begun hosting regular mentor orientation sessions for staff who are responsible for managing other staff, interns, or volunteers, or who are simply interested in learning more about the basics of mentoring. I attended one such session this winter. I have managed interns over the last several years as part of our archives digitization project, and we are hosting another intern as part of the Emerging Arts Leader (EAL) internship program at the museum. I appreciate having the opportunity to learn about mentorship in a more intentional way - so much of what I have learned has been on-the-fly, and I needed a chance to sit down and learn about some of the principles and theory behind this important work.
We began the session by introducing ourselves and sharing experiences we’d had with both good and bad supervisors or mentors over the years. It was eye-opening listening to other staff member’s stories, and the facilitators compiled a list for us to sit and consider. Though the list is by no means comprehensive, it gives a sense of qualities to actively attempt to embody and avoid. In particular, I was struck by the following positive experience descriptors: empathetic, flexible, attentive, human, approachable and accessible, modeling behavior, and taking the intern and internship seriously. I was also reflecting on my own experiences, and I found both internships and jobs that were the most rewarding also tended to be led by staff who were highly organized and who facilitated access to information.
The facilitators then walked us through a series of slides about different roles a supervisor may take on - including manager, coordinator or coach, and mentor. A manager often focuses on structure, procedure, decisions, and results, and therefore tends to have a task focus (Art Institute of Chicago, 2019). The coordinator or coach focuses on performance, process, empowerment, and dialogue (Art Institute of Chicago, 2019). The mentor is focused on growth, facilitation, affirmation, and holistic aspects of the experience, and therefore tends to have a development focus (Art Institute of Chicago, 2019). These roles range from immediate to mid-range to more future-facing work. The facilitators noted that the roles should not map exclusively to hierarchical power within a department, so for example, it should not only be curators (who often have a considerable amount of institutional power) who are future-thinking mentors. Ideally, junior staff or interns will benefit from this entire spectrum within those who are managing them. It is therefore a mentorship continuum, and I may need to step into any one of these roles, sometimes merging them, in order to make sure an intern can focus on learning. Fortunately, I am co-leading our future EAL intern, so the other Imaging staff member and I will likely flow between roles as is needed.
Next, we learned about the logistics and concrete steps being mentorships at the museum, especially as it relates to internships. First, we must consider the internship experience as a whole and ask - what do we have to offer, and what might an intern bring to our department (Art Institute of Chicago, 2019)? As a part of this process, staff are advised to develop a general internship model and create a plan (Art Institute of Chicago, 2019). The plan includes an internship position summary with duties and responsibilities, and it includes specific objectives and outcomes we hope the intern will grow from. There are several internship models staff have used as the museum, which include exposure and general support - shadowing and a sort of sampler platter of work; project-based - focusing on a discrete and appropriately scoped project often informed by the intern’s experience or interest; and level up - which attempts to map the experience to the staff hierarchy within a department (Art Institute of Chicago, 2019). These models may be blended or new models may be developed as is appropriate. The model my co-leader and I have developed is part exposure, part based off the lifecycle of work in our department. We are making sure that our intern has the opportunity to learn about and try work along the lifespan of an image asset - from image creation to editing to metadata creation to archiving to future repurposing and use. Hopefully this will provide a meaningful and educational experience.
The facilitators then discussed the application review, interview, and selection process for interns. They stressed the importance of fairly assessing candidates, and ensuring that there is consistency across questions posed during interviews (Art Institute of Chicago, 2019). We developed a standardized list of questions while interviewing for our EAL internship position, at the suggestion of the program manager, and this was incredibly helpful. They also made it clear that we need to interrogate bias, and create some sort of rubric to help guide the decision-making process (Art Institute of Chicago, 2019). This helps to reign in “expectations creep,” where we may be tempted to rank higher over-qualified candidates and come to expect over-qualification from all candidates (Art Institute of Chicago, 2019). Our institution tends to favor highly trained and educated candidates, and it is important to ask with internships in particular, do we actually need this experience?
The presenters then discussed onboarding, including setting goals and presenting the work plan, creating a schedule or project tracker, and ensuring that our intern is taking advantage of HR intern programming (Art Institute of Chicago, 2019). From this initial introductory phase, we then learned about the bulk of the internship itself and working together with an intern. The facilitators discussed the importance of regular check-in meetings, where we can talk about accomplishments and growth, provide feedback, address questions, learn together via mentor or intern-led prompts or projects, and plan what’s next (Art Institute of Chicago, 2019). Throughout the internship, we must support interns in navigating our unique work culture, which includes aspects of our work like unspoken norms, abbreviations and acronyms, and even some degree of bias or discrimination (Art Institute of Chicago, 2019). Key in this is ensuring that an intern feels comfortable raising questions or issues with either managing staff within the department, internship program staff, or HR staff. Cross-cultural mentorship skills are an important aspect of this trust building:
“Approach relationships with understanding, but not assumptions, of inherent power dynamics and social positions. Intellectual understanding does not equal lived experience.
Affirm and advocate for interns and their work.
Model vulnerability, share your own stories and struggles as appropriate.
Amplify mentee contributions, and do not allow them to give you all the credit.
Demonstrate humility to learn from your mentee.” (Art Institute of Chicago, 2019)
At the end of an internship, the presenters provided concrete steps for parting ways with the individual. Included in this is highlighting and bringing visibility to their work, perhaps through a presentation or brief summary of the work shared at a departmental meeting (Art Institute of Chicago, 2019). It is also important to sit down with the intern and allow an opportunity for them to reflect and talk about what they learned, how they grew, and how this could translate to a future job (Art Institute of Chicago, 2019). Evaluation is a part of this conversation, too. A celebration helps to ensure that we are sending interns off, letting them know how much we appreciate their contributions.
I left this session feeling much more clear about aspects of mentoring which I need to continue to focus on to grow and improve. And I also know where to go when I need further support - there will be further brown bag lunch opportunities for mentors to connect, and internship program staff have been incredibly helpful in answering questions. While I feel slightly uncomfortable with more traditional notions of power and management, I was encouraged by this session and how so much of the focus was on interpersonal relationships. Connecting emerging professionals with information and skills which might be useful to their future career is what drives my interest in mentoring interns, and this training provided me even more ways of thinking about this relationship.
References:
Art Institute of Chicago. (2019). Mentor orientation. [Presentation slide deck].